Nuwans Countryside Hideaway

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We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or book with Nuwan's Countryside Hideaway in Sri Lanka.

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1. Information We Collect

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We may collect the following types of personal data:

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• Personal details: Name, email address, phone number, and home address when making a booking or inquiry.

• Payment information: Payment card details when completing a reservation.

• Travel information: Arrival and departure details, special requests, and preferences.

• Technical information: IP address, browser type, and cookies when you visit our website.

• Feedback: Reviews and comments you share about your stay.

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2. How We Use Your Information

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We use your personal data for the following purposes:

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• To process your booking and provide you with accommodation services.

• To personalize your experience by catering to your preferences.

• To improve our website, services, and customer experience.

• To send you promotional offers, newsletters, or updates (with your consent).

• To comply with legal requirements or prevent fraudulent activities.

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3. Sharing Your Information

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We do not sell or rent your personal data. However, we may share your information with:

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• Service providers: Trusted third-party partners (e.g., payment processors, booking platforms) who assist us in delivering services.

• Legal authorities: When required by law, regulation, or to protect our guests and operations.

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4. Data Retention

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We retain your personal data only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes.

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5. Cookies

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Our website uses cookies to enhance your browsing experience. These small text files allow us to analyze website traffic and remember your preferences. You can manage your cookie settings in your browser.

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6. Security

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We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no online system is completely secure.

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7. Your Rights

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Depending on your location, you may have the right to:

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• Access, update, or delete your personal data.

• Withdraw your consent for marketing communications.

• Lodge a complaint with a data protection authority if applicable.

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To exercise your rights, please contact us at nuwan@nuwans.lk.

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8. Children’s Privacy

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We do not knowingly collect personal information from children under the age of 16 without parental consent.

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9. International Transfers

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Since Nuwans Countryside Hideaway is located in Sri Lanka, your personal data may be stored or processed in Sri Lanka or other countries where our service providers operate. By using our services, you agree to this international data transfer.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please review this page periodically.

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11. Contact Us

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If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: nuwan@nuwans.lk
Phone: +94 760 707 077

 

As of December 2024