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Terms & Conditions

Nuwans Countryside Hideaway

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These Terms & Conditions ("Terms") outline the rules and regulations for the use of our website and services. By accessing or using our website or booking a stay with us, you agree to comply with these Terms.

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1. Definitions

  • "We," "us," or "our" refers to Nuwans Countryside Hideaway

  • "You" or "your" refers to the individual accessing our website or using our services.

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2. Reservations and Payments

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  • Booking Confirmation: A booking is confirmed upon receipt of a confirmation email from us.

  • Payment Terms: We accept payments via credit card. Full payment is required at the time of booking, unless otherwise specified.

  • Cancellations & Refunds: Cancellations must be made in accordance with our cancellation policy. Refunds (if applicable) will be processed within 10 days.

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3. Check-In and Check-Out

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  • Check-In Time: 12:00 PM

  • Check-Out Time: 11:00 AM

  • Early Check-In/Late Check-Out: Subject to availability 

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4. Guest Responsibilities

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  • Identification: Guests must present valid identification (e.g., passport) upon check-in.

  • Conduct: Guests are expected to respect other guests, staff, and property rules.

  • Damage or Loss: Any damage to property caused by a guest will be charged to their account.

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5. Use of Website

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  • Accuracy of Information: While we strive to ensure the information on our website is accurate, we do not guarantee its completeness or reliability.

  • Prohibited Activities: You may not use the website for any unlawful purpose, to harm our reputation, or to infringe on intellectual property rights.

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6. Liability

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  • Limitation of Liability: To the extent permitted by law, we are not liable for any direct, indirect, or incidental damages resulting from your stay or use of our services.

  • Force Majeure: We are not liable for events beyond our control, such as natural disasters, strikes, or travel disruptions.

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7. Privacy

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Your use of our website and services is subject to our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in the policy.

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8. Governing Law

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These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.

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9. Changes to Terms

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We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.

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10. Contact Us

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If you have any questions about these Terms, please contact us:

 

As of December 2024

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